An update is due for your Liberty watch which is required from February 2020.  To update your watch, please download the “Liberty Firmware update 20180119” file, download the the step by step instructions “How to download Liberty Firmware and Update the watch 19 Jan 2018” file and the “How to update Liberty Firmware Video 19 Jan 2018, which is to be used together with the step by step instructions.

The instructions must be followed step by step.

How to download Liberty Firmware and Update the Watch 19 Jan 2018

How to update Liberty Firmware Video 19 Jan 201

WatchOvers Liberty Firmware Update 2020 02 26

These files are not suitable for Apple Mac PCs and Apple Laptops.

IMPORTANT: Before connecting the watch to your computer, the watch battery must be at least 50% charged and must be powered off before updating the firmware. If you do not have your watch charged and powered off, the watch will be damaged beyond repair and will not be covered by your warranty. By downloading this firmware update you accept responsibility for updating your firmware at your sole risk.

This error message indicates that your mobile phone does not have a data connection – neither a mobile data connection nor a Wifi connection.  Please check the data connection on your mobile phone to ensure you have coverage.

If this error occurs while using a Wifi network please turn off Wifi in your phone settings to switch to your mobile data.

No, our App is not designed for Windows phones and does not work on BlackBerry devices.  There may be some Android mobile phones that conflict with Android Apps including our App.

The Sony Experia is not suitable for use with our Liberty watch and App  as it can conflict with Android Apps including our WatchOvers App, affecting the use of the location map.

To reset the time correctly for summer time or winter time, press the re-set button ( see number 5 below) with a pin. Then power on the watch back by holding the silver button for about 3 seconds (see number 3 below).  The watch will show correctly within a few of minutes once the watch locates a signal.  The time may initially reset incorrectly by 1 hour before the time sets correctly as it may take a few minutes for the watch to find the mobile signal. If you are indoors or you may need to be at a window or outside for the watch to pick up the signal.

You will not lose any information or settings by pressing the reset button.

Please see the image below showing the various symbols that appear on the watch and what each symbol means.  When the watch is being picked up on GPS you will see the GPS symbol on the watch as per number 5 below.

For security reasons we do not store your passwords in a format that we can retrieve. If you have forgotten your password, we can only reset it. Please email our Support Team at support@watchovers.com to have your password reset.

We can only deal with and reset Master Guardian passwords. If you are a Sub Guardian, contact the master Guardian for the watch password

To save or change a photo in the App;

Go to the Manage Screen
Click on the watch you wish to change
Tap on the photo on top left hand side of screen
Select Capture or “From” Images
Take a photo on the phone or locate the photo you want in your photo files
You will be asked to crop photo or crop picture
Choose either option
Click Done (android) or Complete (iOS)
And you should see the new photo appear on top left hand side of screen

Remember to click on “Done” or “Complete” on top right hand side of screen to save your modified photo.

There is no flight mode option on the Liberty watch phone.  You can simply power off the watch when going on a flight by gently pressing a pin into the reset pinhole – see number 5 in the image below.

When you reach your destination you can power back on the watch and wait a couple of minutes to allow the watch to adjust to a new time zone, if applicable.  If you do not turn off the watch and change time zones, you may need to reset the watch by powering it off, to set the time correctly.

If you are unable to call your watch and are receiving a message on your phone “Conditional Call Forwarding Active”, this is due to the settings within your phone.

Call forwarding is a setting on most mobile phones.  The message appears to let you know that call forwarding is active on the phone. It usually happens for Voicemail but has nothing to do with the watch or any function of the watch or App.  If it is causing a problem on your phone adjust the settings for call forwarding.

When you see this screen, the watch is already paired to another user who is designated ad the Master Guardian. Contact the Master Guardian for their password and add in the password to become a Sub-Guardian.

Wi-Fi is not necessary for the functioning of the Liberty watch. It is not required for data connection purposes as this is covered in the data plan on the SIM card.

When the Wi-Fi service does become active, it is for enhanced location purposes and does not need to be paired nor is there a need for a password.

The watch is indoors if this is happening. The watch is primarily a GPS device for when the wearer is outdoors. For outdoor location working on GPS (Global Positioning Satellite), this means it gets its position when the watch is outdoors and can access a satellite. When you are looking at the location map on our App you will see a location box and, on the top right hand side of this box, it indicates what the watch is working off, either GPS or LBS, to give you its current location.

When the watch is indoors and GPS is displayed on the App, up you can sometimes get shadowing which can make the GPS location display anywhere from 10 meters to 100+ meters from its actual location.

LBS (Local Base Station) can be displayed when the watch is indoors and this indicates cellular positioning which is usually accurate from 100 meters to 1000+ meters depending on the distance away from your nearest mobile phone base station that the watch is registered to.

In general GPS devices are designed for outdoor use, therefore they are not as accurate when used indoors. Please note that when locating a watch indoor the location can show as close as the house next door, or a lot further away depending on the LBS unit it is connected to. It is important to look at the location box to see if the watch is using GPS or LBS for location as LBS is not as reliable.