Assure Touch Watch FAQ's

If your card has expired or you wish to use a different card for your subscription payment, please Click Here to update or change your card details.

If you are logging in for the 1st time, please reset your password.

The email address you subscribed with is your User name and the temporary password is 123456. You will be prompted to reset this password before you can update or change your card details. An email will be sent to your subscription email address to confirm your new password. The reset password link in this email will expire in 10 minutes. Please note the email address is case sensitive.

We do not store or have access to your card details. All card details are securely stored by Stripe.

As the Assure Touch uses 2G and 2.5G networks, they are not guaranteed to work in USA as some American mobile networks have stopped using 2G and 2.5G networks.  American mobile networks are changing to 3G and 4G networks only.

The location data may not be sent to your app in areas that are not covering 2G and 2.5 G and similarly you may not be able to make calls to and from the watches.

We do not advise you buying our watches for use in the USA as we cannot guarantee that the watches will work in the USA.

We want you to be happy with our product or with how we help should you wish to return our product.

Returns, Cancellations & Faulty Goods 

When you purchase online or by phone you have a statutory right to return unopened goods (other than perishable or customised) up to 14 calendar days after receiving your order: this is the cooling off period. (European Directive on Distance Selling).  If you change your mind before your order is dispatched, we will endeavour to change or cancel it once you notify us. If the order has been dispatched, you can return the unopened goods to us and we will organise a refund (excluding delivery cost).

Faulty Goods

In the event that a manufacturing fault occurs within the warranty period, Please inform us of this as soon as possible and we will provide you with a replacement product.

Any breakages/damages must be reported within 24 hours of delivery. Please include your order/invoice reference number and email


If you change your mind before your order is dispatched, we will endeavour to change or cancel it before it is dispatched once if you notify us. If the order has been dispatched, you can return the unopened goods to us and we will organise a refund (excluding delivery cost). Contact us – with your order reference number at


Should you wish to return your product, the return will be dealt with on the following conditions:

  1. Please contact WatchOvers and obtain the prior consent of WatchOvers for the return, using the returns enquiry form available upon request from WatchOvers. This should be completed and returned to WatchOvers. Following WatchOvers consent to the request, this enquiry form will be returned to the Customer giving details of handling charges to be applied, if any (see below). This form should be signed (acknowledging acceptance of any conditions) and returned to WatchOvers with the relevant product.
  2. The product must be returned to WatchOvers in an unused condition and in their original packaging within 14 days of receipt of the goods, stating the relevant invoice/order number. The cost of return shall be borne by the Customer.
  3. All products are returned at the Customer’s risk and WatchOvers accepts no responsibility for any loss or damage to them.
  4. Delivery and other charges cannot be credited or refunded, and will be deducted after the appropriate handling charge is applied.
  5. All correspondence relating to products returned must be in writing by e-mail to
  6. Products must be packaged appropriately to protect the product, clearly labelled and returned using registered delivery.

Products accepted for return will be credited at invoice value, excluding packaging and delivery charges. If the product packaging has been damaged but the product remains in an unused condition, a €20.00 handling charge will apply. Determination of packaging damage is at the discretion of WatchOvers’ representatives.

27th September 2017

The watch works with all mobile operators with the exception of one Irish operator, Virgin Ireland. The watch can make outgoing calls to Virgin Ireland mobile and landline numbers but Virgin Ireland’s mobile and landline network are unable to call the watch currently. There are no issues with Virgin UK calling the watch.

If your mobile operator or landline is with Virgin Ireland please contact us at before ordering your watch.

You can cancel your subscription at any time by emailing quoting your watch mobile number and requesting cancellation.  We will deactivate your sim card and your subscription. Unfortunately part monthly subscriptions cannot be refunded.

To reactivate your sim card, simply re-subscribe and forward a copy of your subscription confirmation email to and we will reactivate your sim card within 1 business day.  There is no charge for deactivation and reactivation.

The Assure Touch is splash proof and can be worn while washing hands and general splashing. The watch is not suitable for submerging in water.

The length of the watch strap is 220mm including the watch case and will fit a wrist size between 130mm and 200mm.

The smallest setting is 130mm but the watch can be worn a little loose for wrists smaller than 130mm.  Please measure your child’s wrist before ordering the watch to ensure the size is suitable.

No it does not come with either a UK or Irish sim card.  The watch comes with an ‘always roaming’ SIM card based in Spain with a Spanish mobile number.

With our ‘always roaming’ Spanish sim card included, unlike a standard sim card, they use the strongest mobile network, enabling the watch to get mobile coverage even in weak signal locations, vital in times of emergency.

All calls to the SIM card from outside Spain will be charged by your mobile/landline operator at their tariff for calling Spain.  As the device is not intended for long communications, the cost of calling the device should not be significant for general use.

Most mobile operators let you add low rate international calls for no additional charge or for a nominal charge, but you must contact them and Opt in. Check with your mobile operator as it varies from operator to operator.

Unfortunately, there is no guarantee that all of the features of the Assure Touch watch will function with a sim card other than the one that we provide.  Therefore, the Assure Touch watch is only available to buy with our pre-fitted sim card and we can only provide support for the Assure Touch watch using our sim card.

With our ‘always roaming’ Spanish sim card included, unlike a standard sim card, they use the strongest mobile network, enabling the watch to get mobile coverage even in weak signal locations, vital in times of emergency.

At WatchOvers, we feel strongly that an SOS emergency device should not be on pay as you go sim , as you cannot risk the service not being available when you need it, i.e. in an emergency. In addition we have found pay as you go services are not usually as good as our service. When our sim cards are roaming, they use the best available network for that location, whether it is our mobile provider or not. With Pay as you go sim cards, you do not get this service.

In addition for Pay as you go and for many other services, the sim cards can be subject to “steering’ by the sim card provider. Steering is the process by which a mobile operator decides which partner their subscribers will use whilst roaming. These choices are usually exercised to take advantage of better prices from partners or based on bi-lateral agreements they with partners in that location. The quality of better priced networks is not usually as good. As part of our agreement with our mobile provider, our sim cards are not subject to steering.

There are no SMS text message fees as all messaging is free through the App. You cannot send SMS text messages from or to the Watch. You will receive alert messages and notifications through the App for low battery, Geo-Zone alerts and when an SOS call has been made.

No, the watch transmits messages and notifications through the App and does not require SMS for messaging or commands. This reduces the cost as there is no text messaging costs. Voice messages are sent using data.

There is NO lengthy 12 or 24 month contract, it is just pre-paid monthly, with No Contract, so you can Opt Out Anytime. Simply pay month to month which is debited automatically in advance to your account on 1st day of each month, giving you the freedom of a 30 day contract.

No, our Watch-Phone is a stand alone mobile phone that you can make calls from and to. Only phone numbers that you have added through the App, can call the watch or can be called from the watch.

Orders received before 12am each day will be shipped the same day and delivery times are listed on our shopping cart when you add an order to your card as delivery times vary from country to country. Orders received on Saturday and Sunday are treated as being placed on Monday. Orders on Public holidays are treated as being received the next business day.

No, your Watch-Phone comes with a sim card pre-fitted.

Yes, the Assure Touch Watch-Phone comes with a 12 month warranty.

We hope you will be completely satisfied with your purchase from WatchOvers Ltd., however we understand if this is not always the case. Should you wish to return an item to us, we aim to make it as quick and convenient as possible.

If you have purchased a device that becomes faulty within the first 28 days, we guarantee you that will provide you with a replacement or a refund, whichever you prefer. All faulty returns will be checked to ensure fault is as described. If fault cannot be replicated return will not be accepted and will be returned to you within 14 working days.

12 months Parts and Labour Warranty
This warranty covers any defects in material or workmanship under normal use during the warranty period. If your device becomes faulty after 28 days but within our 12 months warranty time period, please contact Watchovers through our Help & Support to arrange for your device to be sent for repair without charge for parts and labour. WatchOvers Ltd reserve the right to replace your watch with a new one, at our discretion.

The warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship

See also our Terms & Conditions for our Returns Policy.

Yes, up to 16 people, such as Mum and Dad for example can receive the alert notifications on their smartphones at the same time, once they have downloaded the App, registered their own account and added the watch to their account.

No, as an additional safety feature, only approved numbers can call the watch. You can add up to 16 approved phone numbers in the App such as your Mum, Dad, Child Minder, Grandparents or whomever you wish.

The battery can last up to 48 hours with normal day to day usage. You will receive messages to alert you as the battery is running low.

To extend the time between charges you can switch to Manual tracking mode to extend the battery charge by about 30%.  You can change the Tracking mode in your app under Manage to Manual mode but the watch location will only update when you press the Locate button on the map screen.  If you are using Geo-fencing, do not set the watch to Manual Mode.

To Register your Administrator Account

  • Connect your phone with WiFi or switch ON your mobile data to get the internet connection.
  • On the App login screen click New User, enter your email address and your mobile number and click Next to receive your registration code automatically by email.
  • Enter the registration code (within 10 minutes or repeat the process) and click Next.
  • Enter a password that you will remember and click Register.

Note: All phone numbers in the App should be setup using the international prefix such as +44, +353, +33, +49, +39, +34 etc. so they work with the watch when travelling to another country.