Always use the USB cable provided and a CE approved USB charger plug with an output: 5.0V-1.0A, to avoid irreparable damage.
To alter the volume level on your Assure Touch, in your app Tap Manage.
Tap Watch Volume
It will give you an option to alter the Watch Volume and Call Volume.
To change one, tap and hold down on the circle on the line you wish to change and drag your finger either left or right to increase or decrease the volume.
Once you lift your finger from your mobile phone it will automatically save the new level.
Pacemaker patients really suffering from mobile phones are very rare unless the phone is just positioned in the pocket over the pulse generator. The portion of patients really suffering from mobile phones is about 1 out of 100,000. We do have customers with pacemakers that are using the Assure watch for over 1 year.
Nevertheless, as the Assure Touch is a mobile phone, we cannot guarantee it so you would need to get confirmation from the wearers doctor if they can use the their pacemakers with immunity against mobile phones /our Assure watch phones as guaranteed by the pacemakers manufacturers
No, the Assure Touch watch only displays the time in 12 hour am/pm format.
The administrator (the first person to add the watch to their App account) can control permission to add the watch.
This setting allows the administrator to permit or block anyone else from adding the watch to their account. For security we would advise keeping this in the off position and only turn it on while permitting someone to add the watch. Turn it off once they have successfully added the watch to their account
This can be set in your app under Contacts.
On the bottom right of the screen, slide the yellow button “Permit to add” to the left, the button will turn grey and display “Block adding” to permit or block the watch being added to another account.
When allowing another person to add the watch to their App, you will receive an approval request to allow them to add the watch. Once you confirm this approval request, they will need to logout of their App account and log in for the watch to appear in their account.
The Backup Administrator can add contact numbers to the watch but cannot delete contact numbers, only the Administrator can delete contact numbers.
You can add up to 16 contact numbers including the administrator in the contact list.
Note: Remember to use the full international dialling code when adding contact numbers.
To pair your Watch with the APP
OR manually enter the 16 digit CID code printed on the card in the box.
Note: The first account connected with the watch will become the watch administrator.
Shake‐Shake to make “Voice Message” friends
Your Assure Touch watch comes with a Shake-Shake to make friends feature for 2 watches to share their contact details with each other so they can send voice messages to each other.
To use this feature, on the two watches Tap “Add Friends” an image will appear on each watch of two wrists shaking, when these images appear on each watch, shake each watch. An image will then appear on each watch of two watch faces, this indicates it is synchronising each watch. You can add up to 10 Voice Message contacts to each watch. These contacts do not affect your 16 contact number limit.
Note: These contacts can only voice message each other. If you wish for 2 watches to call each other, you must add each watch mobile number in to each watches contact list.
You can record and send voice messages to and from the watch, that can be played on the watch or on the App.
Voice messages from the Watch
Tap “Chat” on your watch.
Next Tap the administrator contact you wish to send your voice message to.
Hold to record your message and release to send your voice message
Record and send a Voice Messages from your app
Tap Message in your app.
Tap Hold to Talk and record your message, release to send your message.
Listen to voice messages on your watch
When the watch has a message you will see the Message symbol on the watch display. To listen to a message on a watch, tap the message symbol and your message will be played. Use the button on the side of the watch to exit to main screen when you have finished listening to your message.
Listen to voice messages on your app
Tap Message icon on the bottom of the map screen, the icon will show display a red dot if you have any messages. Once opened you will see your received message displayed in blue. Tap on this and it will play your voice message.
You can remotely turn off the watch in the App and set the watch to power on again at a set time and date. In Manage, Turn off watch remotely.
This product is guaranteed by the manufacturer for a period of 1 year from the date of purchase. This guarantee does not cover defects arising from accidental damage, misuse or wear and tear and is available only to the original purchaser of the product. This does not affect your statutory rights.
Please contact us at support@watchovers.com should you have any questions or require any assistance.
To protect the battery, please charge the watch for at least 12 hours for the 1st 3 charges.
Always use the USB cable provided and a CE approved USB charger plug with an output: 5.0V-1.0A, to avoid irreparable damage.
To reboot your Assure Touch watch swipe down on the touchscreen 5 times and the watch will reboot.
You will not lose any information or settings by pressing the reboot button.
The CID number is printed on the QR code on your Device ID card under the lid of the box and on the bar code sticker on the inside of the lid of the box. Once you have added the watch to your App, the QR code and CID number is on the wearer information screen. To access this screen;
Tap Manage
Tap on your child’s image or the Device Avatar at the Top left of the screen.
Tap on QR code
You can also access this information screen from the Home Screen by Tapping on your child’s image or the Device Avatar on the bottom centre of map.
No, you must press the SOS button on the side of the watch to light up the screen and see the time. The screen will light up for about 10 seconds and turns off again in order to conserve the battery power.
The Assure Touch watch uses 2G and 2.5G networks.
No, our App is not designed for Windows phones and does not work on BlackBerry devices. There may be some Android mobile phones that conflict with Android Apps including our App.
The Assure Touch is splash proof and can be worn while washing hands and general splashing. The watch is not suitable for submerging in water.
The length of the watch strap is 220mm including the watch case and will fit a wrist size between 130mm and 200mm.
The smallest setting is 130mm but the watch can be worn a little loose for wrists smaller than 130mm. Please measure your child’s wrist before ordering the watch to ensure the size is suitable.
No it does not come with either a UK or Irish sim card. The watch comes with an ‘always roaming’ SIM card based in Spain with a Spanish mobile number.
With our ‘always roaming’ Spanish sim card included, unlike a standard sim card, they use the strongest mobile network, enabling the watch to get mobile coverage even in weak signal locations, vital in times of emergency.
All calls to the SIM card from outside Spain will be charged by your mobile/landline operator at their tariff for calling Spain. As the device is not intended for long communications, the cost of calling the device should not be significant for general use.
Most mobile operators let you add low rate international calls for no additional charge or for a nominal charge, but you must contact them and Opt in. Check with your mobile operator as it varies from operator to operator.
Unfortunately, there is no guarantee that all of the features of the Assure Touch watch will function with a sim card other than the one that we provide. Therefore, the Assure Touch watch is only available to buy with our pre-fitted sim card and we can only provide support for the Assure Touch watch using our sim card.
With our ‘always roaming’ Spanish sim card included, unlike a standard sim card, they use the strongest mobile network, enabling the watch to get mobile coverage even in weak signal locations, vital in times of emergency.
At WatchOvers, we feel strongly that an SOS emergency device should not be on pay as you go sim , as you cannot risk the service not being available when you need it, i.e. in an emergency. In addition we have found pay as you go services are not usually as good as our service. When our sim cards are roaming, they use the best available network for that location, whether it is our mobile provider or not. With Pay as you go sim cards, you do not get this service.
In addition for Pay as you go and for many other services, the sim cards can be subject to “steering’ by the sim card provider. Steering is the process by which a mobile operator decides which partner their subscribers will use whilst roaming. These choices are usually exercised to take advantage of better prices from partners or based on bi-lateral agreements they with partners in that location. The quality of better priced networks is not usually as good. As part of our agreement with our mobile provider, our sim cards are not subject to steering.
To set the correct time and date on the watch, Press the Manage icon in your app, tap Device Time, if the date or time is incorrect you can update to the correct time and date, by simply pressing and holding down the time or date and a menu will appear allowing to you change it. Once corrected click confirm and then Done.
There is no facility to track the 60 minutes. We do allow some flexibility initially on each 60 minutes reached but where the limits continue to be exceeded, we require either a top up for additional minutes or the automated suspension of the sim card in your watch is implemented until we receive your next subscription payment on the 1st of next month, which gives you another 60 minutes of voice calls at which time we will reactivate your watch sim card.
It takes up to 90 minutes to fully charge the battery in your watch.
To protect the battery, please charge the watch for at least 12 hours for the first 3 charges.
Always use the USB cable provided and a CE approved USB charger plug with an output: 5.0V-1.0A, to avoid irreparable damage.
No, if you choose to use the watch without the mobile subscription it will not work for the purpose it is meant. The GPS and location tracking information will be stored within the watch but without the sim card activated, there is no way for the watch to communicate this information to you or send you alerts. Simply put, all of the tracking information will be stored in the watch but with no way of transmitting that information.
This is an SOS device and it requires a sim card. With our Sim card ‘always roaming’ onto stronger networks, giving you coverage in areas with weak mobile signals.
If you exceed your 60 minutes talk time we will contact you to Top Up at a cost of £2.95/€2.95 for another 30 minutes. Any unused minutes are not carried forward each month.
We do allow some flexibility initially on each 60 minutes reached but where the limits continue to be exceeded, we require either a top up for additional minutes or the automated suspension of the sim card in your watch is implemented until we receive your next subscription payment on the 1st of next month, which gives you another 60 minutes of voice calls at which time we will reactivate your watch sim card.
If you have lost the watch mobile phone number, simply call your number from the watch and the watch phone number will appear on your phone. Make sure the phone number you want to ring from the watch is added as a phone number in the App first.
The watch or device mobile number is printed on the side of the box, printed on the Device ID card inside the box and is in the app, if you have already added the number to the app.
The C E symbol is applied to our product to show that they conform with relevant EU directives regarding health and safety or environmental protection. Wikipedia CE Marking
Yes, the Assure Touch Watch is RoHS compliant.
RoHS bans placing on the EU market: new electrical and electronic equipment containing more than agreed-upon levels of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame retardants.
For times when you and/or the watch are in another country, in order for the watch to recognise the preset numbers as approved numbers when calling the watch, you add the International prefix when setting your contact numbers such as +44 or +353 etc and when adding your own phone number.
Up to 16 numbers can call the watch. These numbers are added through the app and will display on the watch also allowing the watch to call these numbers.
The 31 countries with no roaming charges when using the Assure watch are; Austria , Belgium, Bulgaria, Croatia , Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.
The Assure Touch watch will send you its location approximately every 60 seconds. You can change the Tracking mode in Watch Settings to Manual mode if you only want the location to update each time you press the Locate button on the map screen. Manual mode will extend the battery charge by about 30%
There is NO lengthy 12 or 24 month contract, it is just pre-paid monthly, with No Contract, so you can Opt Out Anytime. Simply pay month to month which is debited automatically in advance to your account on 1st day of each month, giving you the freedom of a 30 day contract.
Our subscription is £8.95/€9.95 per month which includes 60 minutes talk time, all monthly location data required and no roaming charges within 31 European countries. It is pre-paid monthly, with No Contract, so you can Opt Out Anytime.
Subscriptions are only £7.45 / €8.45 each per month for 2 or more watches.
You must subscribe once you receive your watch to activate your watch sim card and register your warranty. All payments are charged on the 1st day of each month. Consequently, your 1st bill may be for a partial period in arrears, calculated from the day of month you subscribed to the last day of the month, and added to your first full monthly charge in advance. All payments thereafter will be charged monthly in advance on the 1st day of each month.
For all payment information Click here for our Pricing page on our website.
The Assure Touch watch is available in Blue and Pink.
No, our Watch-Phone is a stand alone mobile phone that you can make calls from and to. Only phone numbers that you have added through the App, can call the watch or can be called from the watch.
Yes, the Assure Touch Watch-Phone comes with a 12 month warranty.
We hope you will be completely satisfied with your purchase from WatchOvers Ltd., however we understand if this is not always the case. Should you wish to return an item to us, we aim to make it as quick and convenient as possible.
If you have purchased a device that becomes faulty within the first 28 days, we guarantee you that will provide you with a replacement or a refund, whichever you prefer. All faulty returns will be checked to ensure fault is as described. If fault cannot be replicated return will not be accepted and will be returned to you within 14 working days.
12 months Parts and Labour Warranty
This warranty covers any defects in material or workmanship under normal use during the warranty period. If your device becomes faulty after 28 days but within our 12 months warranty time period, please contact Watchovers through our Help & Support to arrange for your device to be sent for repair without charge for parts and labour. WatchOvers Ltd reserve the right to replace your watch with a new one, at our discretion.
The warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship
See also our Terms & Conditions for our Returns Policy.
To make an sos call just press and hold the SOS button on the side of the watch for 3 seconds.
To make a call to a specific phone number in your contact list, on the touch screen watch face, swipe across until Phone Book appears, tap this once and it will being up the first contact in your app, continue to swipe the screen until you see the contact number you wish to call displayed. Tap on this number to connect the call.
No, as an additional safety feature, only approved numbers can call the watch. You can add up to 16 approved phone numbers in the App such as your Mum, Dad, Child Minder, Grandparents or whomever you wish.
No, you cannot send text messages from or to the Watch but you can send and receive voice messages. You will receive alert message through the App for low battery, SafeZone alerts and when the SOS numbers have been called.
The battery can last up to 48 hours with normal day to day usage. You will receive messages to alert you as the battery is running low.
To extend the time between charges you can switch to Manual tracking mode to extend the battery charge by about 30%. You can change the Tracking mode in your app under Manage to Manual mode but the watch location will only update when you press the Locate button on the map screen. If you are using Geo-fencing, do not set the watch to Manual Mode.
