PetTrackie -Troubleshooting

Our Unique and innovative holder design it very easy to fit most collars or harnesses up to 30mm wide, so providing the hardness has a strap of 30mm or less in width, our PetTrackie will attached to the harness.

Always use the USB cable provided and a CE approved USB charger plug with an output: 5.0V-1.0A, to avoid irreparable damage.

Safety & General Warnings

  • The GPS will not work when the device is powered off or the SIM card/GSM network does not have coverage/is out of service.
  • The device is waterproof to -1 meter of water up to a water temperature of 20 degrees Celsius. The device is not vapour proof so steam conditions or hot water should be avoided. If the back of the device or the side sim card port have been opened the device is no longer waterproof.
  • Do not attempt to repair the device yourself, as any modification to the product will affect the use of the product and affect the warranty. Opening the device will make your warranty null and void, if not carried out by a qualified professional. Removing the sim card when the device is powered on may cause damage to the device. If removing the WatchOvers sim card, the device must be powered off before removing and when fitting the sim card, then powered on with the sim card fitted to avoid damage to the device. We recommend that you do not open the back of the device or the sim port door on the side of the device.
  • Please keep the device away from fire and high temperature.
  • Use only the original accessories recommended by the manufacturer. Using other accessories may be dangerous and invalidate all warranties and licences.
  • Avoid cleaning with corrosive cleaning agents and chemicals, use a soft, dry cloth to clean the device.
  • It is prohibited to use the device at the petrol stations, restricted chemical plants or near oil depots as such use of the device in the above environments may raise the risk of explosion.
  • For Air travel please follow the airline mobile phone guidelines and power off the device when requested. The manufacturer does not accept responsibility for any damage which may be caused by Airport X-ray equipment.
  • Batteries should be disposed of responsibly. It is dangerous to try to open the battery or throw the battery into a fire. Never place the battery in the hands of children.


App Versions

There is continuous upgrading and updating to enhance this product, thus the content may be different to your product, which is subject to change without prior notice. The illustrations in the Users’ Manual are for your reference only. WatchOvers Limited reserves the right to change the User’s Manual. 1st May 2018.


This product is guaranteed by the manufacturer for a period of 1 year from the date of purchase. This guarantee does not cover defects arising from accidental damage, misuse or wear and tear and is available only to the original purchaser of the product. This does not affect your statutory rights. Our device is designed to work with our sim card. Attempting to change our sim card will void your warranty and we will be unable to provide Support to resolve any issues created.

Please contact us at should you have any questions or require any assistance.


This error message indicates that your mobile phone does not have a data connection – neither a mobile data connection nor a Wifi connection.  Please check the data connection on your mobile phone to ensure you have coverage.

If this error occurs while using a Wifi network please turn off Wifi in your phone settings to switch to your mobile data.

No, our App is not designed for Windows phones and does not work on most BlackBerry devices. There may be some Android mobile phones that conflict with Android Apps including our App.

When you receive your device, you must first subscribe on our website for your monthly subscription which provides you with Unlimited location data which will work worldwide in over 150 countries.  If you have not subscribed, your sim card will be deactivated and the device will not work.

Please contact us at for further assistance.

To set the correct time and date on the device. Tap Manage, Tap Device time, check the time and date shown is correct and Tap Done. If the time is incorrect, tap on the time, change it to the correct time and Tap Done.

On the Location Map Screen, the information pop up shows a satellite symbol when the device is using GPS. When the device is on LBS it will display an Ariel and will show WiFi when using Wifi.

For security reasons we do not have access to your passwords. We cannot retrieve your password so it will need to be reset. To reset your password, on the login screen, Tap Reset Password and your new password will be emailed to you.

To add a photograph of your pet, on the Home Screen, Tap on your Pets’ Face or Tap Manage and then Tap on your Pets’ Face to manage the device phone number and your pets’ information.

Tap the Pet Image to add or edit a photo of your pet.

There is no flight mode option on the device but you can simply power off the watch when going on a flight.

Powering off the Device Remotely

To turn off the device remotely through the App, Tap Manage, Tap Turn off device remotely, Tap on the date box to set the time and date you want the device to automatically power back on and Tap the Powered off button.

To turn off the device so that it must be powered back on using the power button on the device, Tap Do not power on automatically which will turn green and Tap Powered off.

When the device is powering off you will hear the word “goodbye” from the speaker on the device.


Wi-Fi is not necessary for the functioning of the device. It is not required for data connection purposes as this is covered in the data plan on the SIM card.

When the Wi-Fi service does become active, it is for enhanced location purposes and does not need to be paired nor is there a need for a password.

The device is usually indoors if this is happening. The device is primarily a GPS device for when your pet is outdoors. For outdoor location working on GPS (Global Positioning Satellite), this means it gets its position when the watch is outdoors and can access a satellite. When you are looking at the location map on our App you will see a location bubble, on the left hand side of this bubble, you will see an Satellite icon to indicate that the device is working off GPS, or an Ariel for LBS or WiFi, to give you its current location.

When the device is indoors and GPS is displayed on the App, up you can sometimes get shadowing which can make the GPS location display anywhere from 10 meters to 100+ meters from its actual location.

LBS (Local Base Station) can be displayed when the device is indoors and this indicates cellular positioning which is usually accurate from 100 meters to 1000+ meters depending on the distance away from your nearest mobile phone base station that the device is registered to.

In general GPS devices are designed for outdoor use, therefore they are not as accurate when used indoors. Please note that when locating a device indoor the location can show as the house next door, or a lot further away depending on the LBS unit it is connected to. It is important to look at the location box to see if the device is using GPS or LBS/WiFi for location as LBS and WiFi is not as reliable.

The first location signal can take up to 15 minutes depending on the device boot up, SIM card activation and data transmission, similar to a mobile phone. If it is taking more than a 15 minutes, please place the device outside for a few minutes as it is easier to pick up a signal outdoors.

If you have lost the device mobile phone number and you have already subscribed, your subscription receipt will have your device number on it. If you cannot find your receive, please email confirming the email address you used to subscribe. If you have not subscribed, email support with your device CID number which is on the back of the device.

The Date and time must be set correctly on the device through the app so the messages and location times are shown correctly.

To set the correct device Date and Time, Tap Device time, check the date and time are correct and tap Done.  If the Date or Time is incorrect, Tap on the Date or Time, select the correct details and Tap Done.