You will be asked to confirm permission for anyone to add the device. You can also block these requests.
On the main home screen, Tap Master, at the bottom of the screen, slide the yellow button “Permit to add” to the left, the button will turn grey and display “Block adding”.
The Administrator of the device can block others from adding the device.
Safety & General Warnings
App Versions
There is continuous upgrading and updating to enhance this product, thus the content may be different to your product, which is subject to change without prior notice. The illustrations in the Users’ Manual are for your reference only. WatchOvers Limited reserves the right to change the User’s Manual. 1st May 2018.
To pair the device, sign into the App and Tap on the + Icon. From the card stored in the box scan the CID QR code OR manually enter the 16 character CID number printed on this QR code and Tap OK. Choose your pet type, Enter your pets’ name and the Device Mobile Number printed on the card.
To enter the device mobile number, in the “Country and area” box, choose Spain +34 to add the international country code of the device mobile number and in the 2nd box manually add the remainder of the device mobile number. Tap next on the top of the screen. If Next is not displayed, hide the keyboard and next will be shown.
Tap on Master 1 and Tap Done. You can Edit Master 1 to your own name in Device settings once device is set up.
Note: The first account connected to the device will become the device administrator. This can be changed later if you wish.
The device cannot be turned off using the power button to avoid the device being turned off by accident. To turn off the device remotely through the App, Tap Manage, Tap Turn off device remotely, Tap on the date box to set the time and date you want the device to automatically power back on and Tap the Powered off button.
To turn off the device so that it must be powered back on using the power button on the device, Tap Do not power on automatically which will turn green and Tap Powered off.
When the device is powering off you will hear the word “goodbye” from the speaker on the device.
Note: Only the administrator can turn off the device remotely.
Warranty
This product is guaranteed by the manufacturer for a period of 1 year from the date of purchase. This guarantee does not cover defects arising from accidental damage, misuse or wear and tear and is available only to the original purchaser of the product. This does not affect your statutory rights. Our device is designed to work with our sim card. Attempting to change our sim card will void your warranty and we will be unable to provide Support to resolve any issues created.
Please contact us at support@watchovers.com should you have any questions or require any assistance.
To protect the battery, please charge the device for at least 12 hours for the 1st three charges.
Always use the USB cable provided and a CE approved USB charger plug with an output: 5.0V-1.0A, to avoid irreparable damage.
WatchOvers PetTrackie GPS Location Tracking Device.
Our WatchOvers PetTrackie App and device are designed specifically for Europe and comes with full back-up support in English from the WatchOvers Team should you ever need any help. Manufactured using quality materials with a strong body and 100% waterproof, the PetTrackie can be worn at all the times even when swimming.
A subscription is required for Mobile Data, Pre-paid monthly, No Contract, Opt Out Anytime. The subscription includes Unlimited location data. Subscribe once you receive your device to activate your device sim card. Your device comes with our European sim card which will work worldwide in over 150 countries. Unlike a standard sim card, our sim will roam from network to network to use any 2G mobile available network.
The PetTrackie is 100% waterproof in water to a depth of -1 meter for up to 30 minutes, maximum temperature of 20 degrees Celsius as long as the back or side of the device has not been opened.
Use the Power off remotely setting in Manage to reboot the device.
The CID number is printed under the CID QR code on the card in the box. It is also printed on the CID QR code on the back of the device.
The PetTrackie uses 2G and 2.5G networks.
No, our App is not designed for Windows phones and does not work on most BlackBerry devices. There may be some Android mobile phones that conflict with Android Apps including our App.
The PetTrackie is 100% waterproof in water to a depth of -1 meter for up to 30 minutes, maximum temperature of 20 degrees Celsius as long as the back or side of the device has not been opened. The PetTrackie is not vapour proof.
No it does not come with either a UK or Irish sim card. The watch comes with a European ‘always roaming’ SIM card based in Spain with a Spanish mobile number.
This advanced sim card is a European ‘always roaming’ sim card, unlike standard sim cards, they are not fixed to any one mobile network and will roam from network to network enabling the device to connect to any 2G available network, vital in times of emergency.
The always roaming feature does not work in the country the sim card is issued from, i.e. Spain for device mobile numbers beginning with +34.
Our device is designed to work with our sim card. Attempting to change our sim card will void your warranty and we will be unable to provide Support to resolve any issues created.
To set the correct time and date on the device. Tap Manage, Tap Device time, check the time and date shown is correct and Tap Done. If the time is incorrect, tap on the time, change it to the correct time and Tap Done.
The device will send Alert messages automatically to Administrators and Backup Administrators of the device, through the WatchOvers PetTrackie App on their mobile phone such as when the battery is low or if the wearer breeches a Geo-Zone.
To view your messages alerts Tap Messages. To delete your messages, Tap Delete on the top right of the screen and Tap Confirm
It takes between 2 hours and 2 hours 30 minutes to fully charge the battery in your watch.
To protect the battery, please charge the device for at least 12 hours for the 1st three charges.
Always use the USB cable provided and a CE approved USB charger plug with an output: 5.0V-1.0A, to avoid irreparable damage.
No, if you choose to use the device without the mobile subscription it will not work for the purpose it is meant. The GPS and location tracking information will be stored within the device but without the sim card activated, there is no way for the device to communicate this information to you or send you alerts. Simply put, all of the tracking information will be stored in the device but with no way of transmitting that information.
If you have lost the device mobile phone number and you have already subscribed, your subscription receipt will have your device number on it. If you cannot find your receive, please email support@watchovers.com confirming the email address you used to subscribe. If you have not subscribed, email support with your device CID number which is on the back of the device.
The C E symbol is applied to our product to show that they conform with relevant EU directives regarding health and safety or environmental protection. Wikipedia CE Marking
Yes, the PetTrackie is RoHS compliant.
RoHS bans placing on the EU market: new electrical and electronic equipment containing more than agreed-upon levels of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame retardants.
The Date and time must be set correctly on the device through the app so the messages and location times are shown correctly.
To set the correct device Date and Time, Tap Device time, check the date and time are correct and tap Done. If the Date or Time is incorrect, Tap on the Date or Time, select the correct details and Tap Done.
The 31 countries with no roaming charges when using the PetTrackie are; Austria , Belgium, Bulgaria, Croatia , Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.
The PetTrackie will send you its location approximately every 60 seconds. You can change the Tracking mode in Manage to Manual mode if you only want the location to update each time you press the Loc button on the map screen. Manual mode will extend the time between battery charges.
There is NO lengthy 12 or 24 month contract, it is just pre-paid monthly, with No Contract, so you can Opt Out Anytime. Simply pay month to month which is debited automatically in advance to your account on 1st day of each month, giving you the freedom of a 30 day contract.
Our subscription is £4.49/€4.99 per month which includes Unlimited location data and will work worldwide in over 150 countries. It is pre-paid monthly, with No Contract, so you can Opt Out Anytime. Unlike a standard sim card, our sim card is not fixed to any one mobile network, it will roam from network to network to use the strongest mobile network available, enabling the device to get mobile coverage even in weak signal locations, vital in times of emergency.
You must subscribe once you receive your device to activate your device sim card and register your warranty. All payments are charged on the 1st day of each month. Consequently, your 1st bill may be for a partial period in arrears, calculated from the day of month you subscribed to the last day of the month, and added to your first full monthly charge in advance. All payments thereafter will be charged monthly in advance on the 1st day of each month.
For all payment information Click here for our shop page on our website.
The PetTrackie is only available in Black.
Yes, PetTrackie works in over 150 countries that have a 2G mobile network as the device works on 2g and 2.5g.
In general the battery lasts approximately 2 days in Automatic Mode updating the location every 60 seconds. In weak signal areas, the battery life can be shorter. In Manual Location Mode (not using Geo fencing) the battery may last 2- 3 days.
Battery life will vary as it is affected by several factors including the strength of your mobile and WiFi coverage and how frequently the device is moving. Where signal strength is weak, the draw on the battery is greater hence the battery will run down faster than these approximate times. The PetTrackie only takes 2 hours to recharge the battery.
You can change the Tracking mode in Manage Settings to Manual mode. The device location will only update when you press the “Loc” location button on the map screen and once every 11 minutes to run a check on the device. This check will not update the location. If you are using Geo-fencing, do not set the device to Manual Mode as the Geo-fencing will not work as the location data is not being sent automatically.
