To Power on your PetTrackie, press and hold the Hexagon shaped button for about 3 seconds until you hear the device say “hello”.

After you turn on the device, you will see the LED light change colour red-bluegreen-red, which means the device is detecting the sim card. This can take up to 15 minutes.

Blue Light: The device is connected to the server using WiFi/LBS positioning.

Green Light: The device is using GPS positioning.

Note: For power saving the LED will then stop flashing, press the power button to view the LED colour.

If the light does not flash;

(i) The device is powered off- charge and power on the device.

(ii) Your sim card has been deactivated/ you have not subscribed – Please subscribe and email support@watchovers.com with your device mobile number.

(iii) The mobile coverage is not sufficient for data transfer- take the device near a window or outdoors.

When adding the device to your App account, to enter the device mobile number, in the “Country and area” box, choose Spain +34 to add the international country code of the device mobile number and in the 2nd box manually add the remainder of the device mobile number. Tap next on the top of the screen.  If Next is not displayed, hide the keyboard and next will be shown.

Tap on Master 1 and Tap Done. You can Edit Master 1 to your own name in Device settings once device is set up.

Note: The first account connected to the device will become the device administrator. This can be changed later if you wish.

To protect the battery, please charge the device for at least 12 hours for the 1st three charges.

Always use the USB cable provided and a CE approved USB charger plug with an output: 5.0V-1.0A, to avoid irreparable damage.

All payments are handled by the payment company, Stripe,  who manage all credit card details securely. Simply complete the short subscription form on our Subscribe page using your credit card and adding your device mobile number, and your subscription payment is set up. Your subscription will then be charged automatically each time. There are no detailed direct debit or other forms to complete.

All payments are charged on the 1st day of each month. Consequently, your 1st bill may be for a partial period in arrears, calculated from the day of month you subscribed to the last day of the month, and added to your first full monthly charge in advance. All payments thereafter will be charged monthly in advance on the 1st day of each month.

When you receive your device, you must first subscribe on our website for your monthly subscription which provides you with Unlimited location data which will work worldwide in over 150 countries.  If you have not subscribed, your sim card will be deactivated and the device will not work.

Please contact us at support@watchovers.com for further assistance.

Click on the link below for our 6 Step Quick Set-up Guide and our Users Manual

6 Step Quick Set Up Guide PetTrackie 30 05 18

PetTrackie Users Manual 9th April 2019

Your WatchOvers device comes with the sim card pre- fitted so you can charge the device, subscribe online and are ready to go. With our ‘always roaming’ Spanish sim card included, unlike a standard sim card, they use any 2G mobile network available, enabling the watch to get mobile coverage with any 2G network, not just 1 mobile provider.

The always roaming feature does not work in the country the sim card is issued from, i.e. Spain for device mobile numbers beginning with +34.

The App uses Google Maps to locate the device. There are 3 map options: Satellite, 2D and 3D.

Tap anywhere on the Home Screen map to enter the Location map screen.

Then Tap the circle above the mobile phone Icon to switch between these options and to choose your preferred option.

To set up a Geofence /Geo Zone

Tap Fence list to set up or edit geo-fences. You can set up multiple geo-fences of square, rectangular or circular shapes.

Tap on Add fence. Tap on the Icon to the left of the slider to set a circular, square or rectangular fence.

To set a circular fence, once circular is selected, use the slider to set the diameter of the fence.

Tap Fence name to add a fence name and Tap Done to save the fence.

To add square or rectangular fence, Tap on the Icon to the left of the slider, select the Square Icon and use the slider to set the size of the square fence.

To set a rectangular fence, once you have selected the square icon, Tap the 3 dot Menu Icon, select the vertical or horizontal Icon and use the slider to set the vertical or horizontal distance.

Tap Fence name to add a fence name and Tap Done to save the fence.

Note: Geo-fencing will not work when location mode is set to Manual mode.

Our subscription is £4.49/€4.99 per month which includes Unlimited location data and will work worldwide in over 150 countries. It is pre-paid monthly, with No Contract, so you can Opt Out Anytime. Unlike a standard sim card, our sim card is not fixed to any one mobile network, it will roam from network to network to use the strongest mobile network available, enabling the device to get mobile coverage even in weak signal locations, vital in times of emergency.

You must subscribe once you receive your device to activate your device sim card and register your warranty.  All payments are charged on the 1st day of each month. Consequently, your 1st bill may be for a partial period in arrears, calculated from the day of month you subscribed to the last day of the month, and added to your first full monthly charge in advance. All payments thereafter will be charged monthly in advance on the 1st day of each month.

For all payment information Click here for our shop page on our website.