Assure Watch-Troubleshooting

When the watch shows “pairing” and a shaking hand appears on your watch screen, you have pressed and held down the voice message button on the left hand side of the watch. This is a function on the watch which allows two Assure watches to become “friends” by shaking both watches at the same time when this symbol appears.  To stop this simply press the SOS button.

Our Shake-Shake to make friends feature for 2 watches to share their contact details with each other so they can send voice messages to each other. To use this feature, press and hold the voice message button and shake the two watches at the same time to pair them both successfully and add each other into the voice message contact list. While holding the button you will see image of a watch on a wrist shaking. The word “pairing” should then appear on both watches while the watches are pairing with each other. When the watches have paired you will see new friend and the contact number appear on the watch. If you receive a failed message, start the process again. To name the new friend contact, Press on Family list, press on the contact in the list, Press edit, Press on the name, arrow back to remove the words “New Friend”, add your contact name and Press OK You can add up to 10 Voice Message contacts to each watch. These contacts do not affect your 16 family contact number limit. Note: These contacts can only message each other. If you wish for 2 watches to voice call each other, you must add each watch mobile number into each watch contacts list.


Firstly check that the watch is charging when you have it plugged in. Press the  SOS button once to light up the screen and you should see the battery charging symbol. This is to ensure there is no problem with the charging cable or the socket you have it plugged into.

Next hold the SOS button for about 10 seconds to see if the watch will power on.

To rule out damage to the charging cable, if you have a Samsung phone, you could use the Samsung charging cable to try to charge the watch to see if that cable charges the watch.

Try charging the watch using a different socket or test the socket you are using with another appliance to confirm the socket is working correctly

Check if there any sign of damage to the watch or could water have gotten into the watch.

Do a visual check of the charging port to see if there is any sign of damage to the inside of the port. The cable may not insert into the charging port or be loose when inserted into the charging port. There may be signs of damage on the end of the charging cable.

Please contact with the results of the above checks so we may assist you promptly. Where you think there may be damage to the charging port, please provide a clear, close up photograph of the inside of the charging port.

Please reboot your watch to clear this message.

To reboot your watch press the reboot button with a pin. The reboot button in located in a small hole just above the USB charging port.  Once you press the button, power on the watch by holding the SOS button for about 3 seconds.  It may take a few minutes for the watch to find the mobile signal if you are indoors or you may need to be at a window or outside for the watch to pick up the signal.  You will not lose any information or settings by pressing the reboot button.

Tap on the Contact Name box after the name and the keyboard will appear on screen. The Complete option will then appear on the top of the screen.

The App must be set to allow messages or notifications on your phone screen.

When you download the App first, you should click “OK” to allow notifications in order to receive alerts & notifications for SOS calls, GeoZone breaches and low battery.

If the notifications are not appearing on your phone screen;

Go into settings on your phone

You will have a list of your Apps, select our WatchOvers App

Check the settings for the App to make sure that screen notifications are turned on

Example of the notification screen for an iPhone

There can be a number of reasons why you cannot call the watch, please check the following;

  1. Check in your mobile phone settings that you do not have your Caller ID blocked.
  2. The number you are calling from must be added as a contact in the App. Only numbers in the app can call the device.
  3. Ensure there are no spaces in the contact number you have entered.
  4. You can call your number from the watch and then using the call log return the call to the watch. This will ensure that you are calling the correct watch number
  5. Make sure that your mobile plan allows you to make international calls.
  6. If you cannot call the watch and watch cannot make calls, please ensure that your subscription has been paid so your sim card is active.

If you still cannot call the watch, please contact us at confirming your watch mobile number and any of the checks above you have tried.

There can be a number of reasons for this.

Firstly please ensure your mobile data is turned on.

Please go into the settings for our app on your phone and change the setting so the phone alerts are on (we cannot advise the exact way to change these settings as each phone is different).

This can also happen if there is two or more people logged into the same app account (using the same login details). In this case it may only alert one user and not the other. We always recommend each person wanting to track the device, that they each set up their own and account and add the watch to their account.



Please check that you have downloaded the correct app for your watch as we have a number of different apps. Your watch can only be added to the correct App. If you are still having problems adding your watch, please contact

If you need to remove the sim card, power off the watch using the reboot button and remove the Watchovers sim card by pushing in the sim card. The sim card will spring back but you may need a tweezers to carefully pull the sim card out of the slot to avoid damaging the sim card or the sim port.

With the watch powered off, insert your micro sim card as per the diagram below and power on the watch by pressing the SOS button for about 3 seconds.

Note: Our watch is designed to work with our sim card. Attempting to change our sim card will void your warranty and we will be unable to provide Support to resolve any issues created. When re-fitting your WatchOvers sim card, the watch must be powered off before fitting the sim card and then powered on with the sim card fitted or the watch will not work. In this case, please email us at


If the location of the watch is not being displayed and the contact numbers are not appearing in the watch, there may have been an issue on set up and the watch has not paired and connected to our servers correctly.This can happen if the watch is not fully charged, or has no mobile signal, or the sim card is deactivated when adding the watch initially.or the watch mobile number has been added with the wrong country prefix. The watch mobile number should be added with the country prefix code +34 (select Spain) in the first box and rest of the watch mobile number, starting with 59… in the 2nd box.
To resolve this, you will need to carry out the following to remove and add the watch again.
1. Please check the watch is charged, powered on and has mobile signal. You should have subscribed before setting up the watch as the sim card must be activated.
2. Ensure that only 1 person has the App account open on 1 Smartphone device.
3. Reset the watch which will remove it from the app – In Watch Settings, press the Reset button to factory reset the watch.
4. Re Boot your Assure watch –  There is a reboot button in a small hole located just above the USB charging port.  Firstly press the SOS button to light up the screen and while the screen is on, press the reboot button with a pin so you see the screen power off (to ensure the watch has powered off, short press the SOS button the screen should remain blank).
Then power on the watch by holding the SOS button until you see the screen light up and hear the sound playing. If you do not see the name WatchOvers appear on the screen and hear the jingle, then it is likely that you have not successfully powered off the watch, so please try again before moving on to the next stage.
5. Leave the watch outside or by a window to ensure it has mobile signal and then follow the Quick set up guide again to add the watch to your app account.
As the watch did not pair the 1st time, it can take from 15 minutes to up to 24 hours for the watch to pair. Please take the watch out during this time as this can speed up pairing.

The watch works with all mobile operators with the exception of one Irish operator, Virgin Ireland. The watch can make outgoing calls to Virgin Ireland mobile and landline numbers but Virgin Ireland’s mobile and landline network are unable to call the watch currently. There are no issues with Virgin UK calling the watch.

If your mobile operator or landline is with Virgin Ireland please contact us at before ordering your watch.


Safety & General Warnings

  • The watch is NOT waterproof. It is splash proof for everyday use, only when the charging & sim card port doors are firmly closed. It is not suitable for showering, bathing, swimming or other similar water conditions. Care should be taken while washing your hands. For young children we advise removing the watch while washing hands or other similar water situations.
  • The GPS will not work when the watch is powered off or the SIM card/GSM network does not have coverage/is out of service.
  • Do not attempt to repair the watch yourself, as any modification to the product will affect the use of the product and affect the warranty. Opening the watch will make your warranty null and void, if not carried out by a qualified professional. We recommend that you do not open the back of the watch.
  • Please keep the watch away from fire and high temperature.
  • Use only the original accessories recommended by the manufacturer. Using other accessories may be dangerous and invalidate all warranties and licences.
  • Avoid cleaning with corrosive cleaning agents and chemicals, use a soft, dry cloth to clean the watch.
  • It is prohibited to use the watch at the petrol stations, restricted chemical plants or near oil depots as such use of the watch in the above environments may raise the risk of explosion.
  • For Air travel please follow the airline mobile phone guidelines and power off the watch when requested. The manufacturer does not accept responsibility for any damage which may be caused by Airport X-ray equipment.
  • Batteries should be disposed of responsibly. It is dangerous to try to open the battery or throw the battery into a fire. Never place the battery in the hands of children.


App Version

There is continuous upgrading and updating to enhance this product, thus the content may be different to your product, which is subject to change without prior notice. The illustrations in the Quick Set-Up Guide are for your reference only. WatchOvers Limited reserves the right to change the Quick Set-Up Guide. 01/03/2017



This product is guaranteed by the manufacturer for a period of 1 year from the date of purchase. This guarantee does not cover defects arising from accidental damage, misuse or wear and tear and is available only to the original purchaser of the product. This does not affect your statutory rights.

Please contact us at should you have any questions or require any assistance.


This error message indicates that your mobile phone does not have a data connection – neither a mobile data connection nor a Wifi connection.  Please check the data connection on your mobile phone to ensure you have coverage.

If this error occurs while using a Wifi network please turn off Wifi in your phone settings to switch to your mobile data.

No, our App is not designed for Windows phones and does not work on BlackBerry devices. There may be some Android mobile phones that conflict with Android Apps including our App.

When you receive your watch, you must first subscribe on our website for your monthly subscription which provides you with 60 minutes talk time,  all the location data and no roaming charges within 31 European countries.  If you have not subscribed, your sim card will be deactivated and the watch will not work.

Please contact us at for further assistance.

To set the correct time and date on the watch, Press the Watch Settings icon to enter the watch settings page, Tap on watch time and click Complete

On the map screen, press on the antenna icon to the left of the address bubble and a message will appear confirming if the watch is on GPS or LBS

Please check that the watch is charged, is powered on and showing the correct time. To “Power On” the watch, simply press the White SOS button for about 3 seconds, until WatchOvers appears on screen.

For security reasons we do not have access to your passwords in a format that we can retrieve manually. If you have forgotten your password, click Password reminder on the login screen and your password will be emailed to you.

We advise that once you have received your password by email, log into your account and then change your password.

To change your password, from the main screen in the App, opposite the Watch Settings Icon, click on the Settings wheel icon and click on Change Password.


To Add or change a photo in the App;

Go to the Main App screen
Click on the face of the watch you wish to change to enter the User Info page
Press on the face again on this screen and choose Gallery to choose a photo from your phone or choose Take pictures to take a photograph to use.

There is no flight mode option on the Assure watch phone.  You can simply power off the watch when going on a flight by gently pressing a pin into the reset pinhole located just above the the USB charging port.

Or you can click on Watch Settings in the App and select Power of the watch remotely. You can set it to automatically power back on at a set time. Alternatively when you reach your destination you can power back on the watch and wait a couple of minutes for the watch to activate. Remember if you have changed time zones, you can update the watch time in watch settings.


If you are unable to call your watch and are receiving a message on your phone “Conditional Call Forwarding Active”, this is due to the settings within your phone.

Call forwarding is a setting on most mobile phones.  The message appears to let you know that call forwarding is active on the phone. It usually happens for Voicemail but has nothing to do with the watch or any function of the watch or App.  If it is causing a problem on your phone adjust the settings for call forwarding.

Wi-Fi is not necessary for the functioning of the Assure watch. It is not required for data connection purposes as this is covered in the data plan on the SIM card. When the Wi-Fi service does become active, it is for enhanced location purposes and does not need to be paired nor is there a need for a password.

The watch is indoors if this is happening. The watch is primarily a GPS device for when the wearer is outdoors. For outdoor location working on GPS (Global Positioning Satellite), this means it gets its position when the watch is outdoors and can access a satellite. When you are looking at the location map on our App you will see a location bubble, on the left hand side of this bubble, by pressing the antenna icon, it indicates what the watch is working off, either GPS or LBS, to give you its current location.

When the watch is indoors and GPS is displayed on the App, up you can sometimes get shadowing which can make the GPS location display anywhere from 10 meters to 100+ meters from its actual location.

LBS (Local Base Station) can be displayed when the watch is indoors and this indicates cellular positioning which is usually accurate from 100 meters to 1000+ meters depending on the distance away from your nearest mobile phone base station that the watch is registered to.

In general GPS devices are designed for outdoor use, therefore they are not as accurate when used indoors. Please note that when locating a watch indoor the location can show as close as the house next door, or a lot further away depending on the LBS unit it is connected to. It is important to look at the location box to see if the watch is using GPS or LBS for location as LBS is not as reliable.

The first location signal can take up to a few minutes depending on the watch boot up, SIM card activation and data transmission, similar to a mobile phone. If it is taking more than a few minutes, please place the device outside for a few minutes as it is easier to pick up a signal outdoors.

If you have lost the watch mobile phone number, simply call your number from the watch and the watch phone number will appear on your phone. Make sure the phone number you want to ring from the watch is added as a phone number in the App first.

To set the correct time and date on the watch, click on Watch Settings, Tap on Watch time, check the time shown in Set Watch Time is correct and click Complete. If the time is incorrect in Set watch time, tap on the time, change it to the correct time and click Complete.