The device is usually indoors if this is happening. The device is primarily a GPS device for when your pet is outdoors. For outdoor location working on GPS (Global Positioning Satellite), this means it gets its position when the watch is outdoors and can access a satellite. When you are looking at the location map on our App you will see a location bubble, on the left hand side of this bubble, you will see an Satellite icon to indicate that the device is working off GPS, or an Ariel for LBS or WiFi, to give you its current location.

When the device is indoors and GPS is displayed on the App, up you can sometimes get shadowing which can make the GPS location display anywhere from 10 meters to 100+ meters from its actual location.

LBS (Local Base Station) can be displayed when the device is indoors and this indicates cellular positioning which is usually accurate from 100 meters to 1000+ meters depending on the distance away from your nearest mobile phone base station that the device is registered to.

In general GPS devices are designed for outdoor use, therefore they are not as accurate when used indoors. Please note that when locating a device indoor the location can show as the house next door, or a lot further away depending on the LBS unit it is connected to. It is important to look at the location box to see if the device is using GPS or LBS/WiFi for location as LBS and WiFi is not as reliable.

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