Safety & General Warnings

Safety & General Warnings The GPS will not work when the device is powered off or the SIM card/GSM network does not have coverage/is out of service. The device is waterproof to -1 meter of water up to a water temperature of 20 degrees Celsius. The device is not vapour proof so steam conditions or […]

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What warranty is with the PetTrackie?

Warranty This product is guaranteed by the manufacturer for a period of 1 year from the date of purchase. This guarantee does not cover defects arising from accidental damage, misuse or wear and tear and is available only to the original purchaser of the product. This does not affect your statutory rights. Our device is […]

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I am getting a “Device GPS Failed error”, how do I correct this?

This error message indicates that your mobile phone does not have a data connection – neither a mobile data connection nor a Wifi connection.  Please check the data connection on your mobile phone to ensure you have coverage. If this error occurs while using a Wifi network please turn off Wifi in your phone settings […]

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I bought the device and it has stopped working?

When you receive your device, you must first subscribe on our website for your monthly subscription which provides you with Unlimited location data which will work worldwide in over 150 countries.  If you have not subscribed, your sim card will be deactivated and the device will not work. Please contact us at support@watchovers.com for further assistance.

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How to I add a photograph of Pet in to my app?

To add a photograph of your pet, on the Home Screen, Tap on your Pets’ Face or Tap Manage and then Tap on your Pets’ Face to manage the device phone number and your pets’ information. Tap the Pet Image to add or edit a photo of your pet.  

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