Always use the USB cable provided and a CE approved USB charger plug with an output: 5.0V-1.0A, to avoid irreparable damage.
Safety & General Warnings The GPS will not work when the device is powered off or the SIM card/GSM network does not have coverage/is out of service. The device is waterproof to -1 meter of water up to a water temperature of 20 degrees Celsius. The device is not vapour proof so steam conditions or […]
Warranty This product is guaranteed by the manufacturer for a period of 1 year from the date of purchase. This guarantee does not cover defects arising from accidental damage, misuse or wear and tear and is available only to the original purchaser of the product. This does not affect your statutory rights. Our device is […]
This error message indicates that your mobile phone does not have a data connection – neither a mobile data connection nor a Wifi connection. Please check the data connection on your mobile phone to ensure you have coverage. If this error occurs while using a Wifi network please turn off Wifi in your phone settings […]
No, our App is not designed for Windows phones and does not work on most BlackBerry devices. There may be some Android mobile phones that conflict with Android Apps including our App.
When you receive your device, you must first subscribe on our website for your monthly subscription which provides you with Unlimited location data which will work worldwide in over 150 countries. If you have not subscribed, your sim card will be deactivated and the device will not work. Please contact us at firstname.lastname@example.org for further assistance.
To set the correct time and date on the device. Tap Manage, Tap Device time, check the time and date shown is correct and Tap Done. If the time is incorrect, tap on the time, change it to the correct time and Tap Done.
On the Location Map Screen, the information pop up shows a satellite symbol when the device is using GPS. When the device is on LBS it will display an Ariel and will show WiFi when using Wifi.
For security reasons we do not have access to your passwords. We cannot retrieve your password so it will need to be reset. To reset your password, on the login screen, Tap Reset Password and your new password will be emailed to you.
To add a photograph of your pet, on the Home Screen, Tap on your Pets’ Face or Tap Manage and then Tap on your Pets’ Face to manage the device phone number and your pets’ information. Tap the Pet Image to add or edit a photo of your pet.