Can I control who can add the device?

  You will be asked to confirm permission for anyone to add the device. You can also block these requests. On the main home screen, Tap Master, at the bottom of the screen, slide the yellow button “Permit to add” to the left, the button will turn grey and display “Block adding”. The Administrator of […]

Read More

Safety & General Warnings

Safety & General Warnings The GPS will not work when the device is powered off or the SIM card/GSM network does not have coverage/is out of service. The device is waterproof to -1 meter of water up to a water temperature of 20 degrees Celsius. The device is not vapour proof so steam conditions or […]

Read More

How do I pair the device to my App account?

To pair the device, sign into the App and Tap on the + Icon. From the card stored in the box scan the CID QR code OR manually enter the 16 character CID number printed on this QR code and Tap OK. Choose your pet type, Enter your pets’ name and the Device Mobile Number […]

Read More

How do I power off and on the device remotely?

Powering off the Device Remotely The device cannot be turned off using the power button to avoid the device being turned off by accident. To turn off the device remotely through the App, Tap Manage, Tap Turn off device remotely, Tap on the date box to set the time and date you want the device […]

Read More

What warranty is with the PetTrackie?

Warranty This product is guaranteed by the manufacturer for a period of 1 year from the date of purchase. This guarantee does not cover defects arising from accidental damage, misuse or wear and tear and is available only to the original purchaser of the product. This does not affect your statutory rights. Our device is […]

Read More

What are the features of the PetTrackie?

Features WatchOvers PetTrackie GPS Location Tracking Device. Live GPS Location -Real-time tracking – See the device location on your smartphone in real time. Location updated every 60 seconds. Geo-Zones – create virtual outdoor boundaries and receive boundary breach alerts. Multiple Geo-zones with square, rectangular or circular fence settings. Location updated every 60 seconds for enhanced […]

Read More