I am getting a message that the device does not exist?

We have several different Apps, each one for different devices. You must download the App for your device as the device will only pair correctly with the correct App.  For our PetTrackie search and download the “WatchOvers PetTrackie” App in the App stores. Or Click on this link to our Apps http://www.watchovers.com/apps/ and select the […]

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Can I control who can add the device?

  You will be asked to confirm permission for anyone to add the device. You can also block these requests. On the main home screen, Tap Master, at the bottom of the screen, slide the yellow button “Permit to add” to the left, the button will turn grey and display “Block adding”. The Administrator of […]

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Safety & General Warnings

Safety & General Warnings The GPS will not work when the device is powered off or the SIM card/GSM network does not have coverage/is out of service. The device is waterproof to -1 meter of water up to a water temperature of 20 degrees Celsius. The device is not vapour proof so steam conditions or […]

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How do I pair the device to my App account?

To pair the device, sign into the App and Tap on the + Icon. From the card stored in the box scan the CID QR code OR manually enter the 16 character CID number printed on this QR code and Tap OK. Choose your pet type, Enter your pets’ name and the Device Mobile Number […]

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How do I power off and on the device remotely?

Powering off the Device Remotely The device cannot be turned off using the power button to avoid the device being turned off by accident. To turn off the device remotely through the App, Tap Manage, Tap Turn off device remotely, Tap on the date box to set the time and date you want the device […]

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Does the App work on an iPad or other tablet?

No, the app is not designed to work on an iPad or other tablet. It is developed to work on Android and iOS smart phones only and therefore should be run on your mobile phone to work. The app will display on an iPad but not all features will work and it may cause conflicts so […]

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How do I delete a device from the App?

Delete the Device To Delete the device from your App, Tap Master, press the Delete button and Confirm. How to transfer the Administration rights to another person Only the Administrator can transfer the rights to a Backup Administrator. To transfer rights, Tap Master, Tap and hold on one of the Backup administrators you wish to transfer […]

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