How do I power on my PetTrackie device?

To Power on your PetTrackie, press and hold the Hexagon shaped button for about 3 seconds until you hear the device say “hello”. After you turn on the device, you will see the LED light change colour red-bluegreen-red, which means the device is detecting the sim card. This can take up to 15 minutes. Blue […]

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I am getting a message that the device does not exist?

We have several different Apps, each one for different devices. You must download the App for your device as the device will only pair correctly with the correct App.  For our PetTrackie search and download the “WatchOvers PetTrackie” App in the App stores. Or Click on this link to our Apps http://www.watchovers.com/apps/ and select the […]

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How do I add the Device mobile number and country code?

When adding the device to your App account, to enter the device mobile number, in the “Country and area” box, choose Spain +34 to add the international country code of the device mobile number and in the 2nd box manually add the remainder of the device mobile number. Tap next on the top of the […]

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How is my subscription payment made each month?

All payments are handled by the payment company, Stripe,  who manage all credit card details securely. Simply complete the short subscription form on our Subscribe page using your credit card and adding your device mobile number, and your subscription payment is set up. Your subscription will then be charged automatically each time. There are no detailed […]

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I bought the device and it has stopped working?

When you receive your device, you must first subscribe on our website for your monthly subscription which provides you with Unlimited location data which will work worldwide in over 150 countries.  If you have not subscribed, your sim card will be deactivated and the device will not work. Please contact us at support@watchovers.com for further assistance.

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