Is PetTrackie suitable for a cat?

Our PetTrackie would only be suitable for a large cat, at least 4.5kg in weight. Click here www.watchovers.com/product/pettrackie/ and scroll down the dimensions, weight and specifications of the device.

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How do I cancel my Subscription?

You can cancel your subscription at any time by emailing support@watchovers.com requesting cancellation and we will deactivate your sim card and cancel your subscription for you. Unfortunately part monthly subscriptions cannot be refunded. To reactivate your sim card, simply re-subscribe and forward a copy of your subscription confirmation email to support@watchovers.com and we will reactivate […]

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Is the PetTrackie waterproof?

The PetTrackie is 100% waterproof in water to a depth of -1 meter for up to 30 minutes, maximum temperature of 20 degrees Celsius as long as the back or side of the device has not been opened.  The PetTrackie is not vapour proof.

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Does the device come with a UK or Irish sim card?

No it does not come with either a UK or Irish sim card.  The watch comes with a European ‘always roaming’ SIM card based in Spain with a Spanish mobile number. This advanced sim card is a European ‘always roaming’ sim card, unlike standard sim cards, will always use the strongest mobile network that the […]

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The WiFi is not working on the device

Wi-Fi is not necessary for the functioning of the device. It is not required for data connection purposes as this is covered in the data plan on the SIM card. When the Wi-Fi service does become active, it is for enhanced location purposes and does not need to be paired nor is there a need […]

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Where can I download the WatchOvers PetTrackie App?

To Download the WatchOvers PetTrackie APP Scan the QR code on Users Manual, OR on your smart phone go to www.watchovers.com and download our App by clicking on the App Store or Google Play Buttons, OR search for “WatchOvers PetTrackie” in Google play or the App Store to download our App and click install. After […]

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Is there a contract with the monthly subscription?

There is NO lengthy 12 or 24 month contract, it is just pre-paid monthly, with No Contract, so you can Opt Out Anytime. Simply pay month to month which is debited automatically in advance to your account on 1st day of each month, giving you the freedom of a 30 day contract.

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When can I expect delivery?

Orders received before 12am each day will be shipped the same day and delivery times are listed on our shopping cart when you add an order to your card as delivery times vary from country to country. Orders received on Saturday and Sunday are treated as being placed on Monday.  Orders on Public holidays are […]

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