How frequently is the Live Location updated?

The PetTrackie updates it’s position automatically every 60 seconds so simply open the map screen to see the current location within about 60 seconds. If you have the device set in Manual mode, the device will send it’s position only when you press the Loc button on the map screen. Press the Loc icon on the […]

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How do I Track the history of where my pet has been?

To see the history of where your pet has been, on the Location map screen, Tap the Track button to see the location history of the device which will default to show today’s history. Should you wish to view a different day’s history, Tap on Today at the top of the screen and choose the […]

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When can I expect delivery?

Orders received before 12am each day will be shipped the same day and delivery times are listed on our shopping cart when you add an order to your card as delivery times vary from country to country. Orders received on Saturday and Sunday are treated as being placed on Monday.  Orders on Public holidays are […]

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How long does the Battery last?

In general the battery lasts approximately 2 days in Automatic Mode updating the location every 60 seconds.  In weak signal areas, the battery life can be shorter.  In Manual Location Mode (not using Geo fencing) the battery may last 2- 3 days. Battery life will vary as it is affected by several factors including the […]

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How do I to set up / register an App account?

To Register your App Account, firstly connect your phone with WiFi or switch ON your mobile data to get the internet connection. On the App login screen choose New User, enter your email address and your mobile number using your international prefix such as 0044, 00353, 0033, 0049, 0039, 0034 etc. and Tap Next to […]

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