How do I add a photo of my loved one in my app?

To Add or change a photo in the App; Go to the Main App screen Click on the face of the watch you wish to change to enter the User Info page Press on the face again on this screen and choose Gallery to choose a photo from your phone or choose Take pictures to […]

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How do I turn on flight mode during a flight?

There is no flight mode option on the Assure watch phone.  You can simply power off the watch when going on a flight by gently pressing a pin into the reset pinhole located just above the the USB charging port. Or you can click on Watch Settings in the App and select Power of the watch remotely. […]

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Message on my phone “Conditional Call Forwarding Active”.

If you are unable to call your watch and are receiving a message on your phone “Conditional Call Forwarding Active”, this is due to the settings within your phone. Call forwarding is a setting on most mobile phones.  The message appears to let you know that call forwarding is active on the phone. It usually […]

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The WiFi is not working on the watch

Wi-Fi is not necessary for the functioning of the Assure watch. It is not required for data connection purposes as this is covered in the data plan on the SIM card. When the Wi-Fi service does become active, it is for enhanced location purposes and does not need to be paired nor is there a […]

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The App is showing several locations but the watch has not moved?

The watch is indoors if this is happening. The watch is primarily a GPS device for when the wearer is outdoors. For outdoor location working on GPS (Global Positioning Satellite), this means it gets its position when the watch is outdoors and can access a satellite. When you are looking at the location map on […]

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