For security reasons we do not have access to your passwords in a format that we can retrieve manually. If you have forgotten your password, click Password reminder on the login screen and your password will be emailed to you. We advise that once you have received your password by email, log into your account […]
To Add or change a photo in the App; Go to the Main App screen Click on the face of the watch you wish to change to enter the User Info page Press on the face again on this screen and choose Gallery to choose a photo from your phone or choose Take pictures to […]
There is no flight mode option on the Assure watch phone. You can simply power off the watch when going on a flight by gently pressing a pin into the reset pinhole located just above the the USB charging port. Or you can click on Watch Settings in the App and select Power of the watch remotely. […]
If you are unable to call your watch and are receiving a message on your phone “Conditional Call Forwarding Active”, this is due to the settings within your phone. Call forwarding is a setting on most mobile phones. The message appears to let you know that call forwarding is active on the phone. It usually […]
Wi-Fi is not necessary for the functioning of the Assure watch. It is not required for data connection purposes as this is covered in the data plan on the SIM card. When the Wi-Fi service does become active, it is for enhanced location purposes and does not need to be paired nor is there a […]
The watch is indoors if this is happening. The watch is primarily a GPS device for when the wearer is outdoors. For outdoor location working on GPS (Global Positioning Satellite), this means it gets its position when the watch is outdoors and can access a satellite. When you are looking at the location map on […]
The first location signal can take up to a few minutes depending on the watch boot up, SIM card activation and data transmission, similar to a mobile phone. If it is taking more than a few minutes, please place the device outside for a few minutes as it is easier to pick up a signal […]
If you have lost the watch mobile phone number, simply call your number from the watch and the watch phone number will appear on your phone. Make sure the phone number you want to ring from the watch is added as a phone number in the App first.
To set the correct time and date on the watch, click on Watch Settings, Tap on Watch time, check the time shown in Set Watch Time is correct and click Complete. If the time is incorrect in Set watch time, tap on the time, change it to the correct time and click Complete.