Does the watch work with all mobile operators?

The watch works with all mobile operators with the exception of one Irish operator, Virgin Ireland. The watch can make outgoing calls to Virgin Ireland mobile and landline numbers but Virgin Ireland’s mobile and landline network are unable to call the watch currently. There are no issues with Virgin UK calling the watch. If your […]

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Safety & General Warnings

Safety & General Warnings The watch is NOT waterproof. It is splash proof for everyday use, only when the charging & sim card port doors are firmly closed. It is not suitable for showering, bathing, swimming or other similar water conditions. Care should be taken while washing your hands. For young children we advise removing […]

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What warranty is with the Assure watch?

This product is guaranteed by the manufacturer for a period of 1 year from the date of purchase. This guarantee does not cover defects arising from accidental damage, misuse or wear and tear and is available only to the original purchaser of the product. This does not affect your statutory rights. Please contact us at […]

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I am getting a “Watch GPS Failed error”, how do I correct this?

This error message indicates that your mobile phone does not have a data connection – neither a mobile data connection nor a Wifi connection.  Please check the data connection on your mobile phone to ensure you have coverage. If this error occurs while using a Wifi network please turn off Wifi in your phone settings […]

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I bought the watch and it has stopped working?

When you receive your watch, you must first subscribe on our website for your monthly subscription which provides you with 60 minutes talk time,  all the location data and no roaming charges within 31 European countries.  If you have not subscribed, your sim card will be deactivated and the watch will not work. Please contact us […]

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I have forgotten the password for my account, what do I do?

For security reasons we do not have access to your passwords in a format that we can retrieve manually. If you have forgotten your password, click Password reminder on the login screen and your password will be emailed to you. We advise that once you have received your password by email, log into your account […]

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