If the location of the watch is not being displayed and the contact numbers are not appearing in the watch, there may have been an issue on set up and the watch has not paired and connected to our servers correctly.This can happen if the watch is not fully charged, or has no mobile signal, or […]
The watch works with all mobile operators with the exception of one Irish operator, Virgin Ireland. The watch can make outgoing calls to Virgin Ireland mobile and landline numbers but Virgin Ireland’s mobile and landline network are unable to call the watch currently. There are no issues with Virgin UK calling the watch. If your […]
Safety & General Warnings The watch is NOT waterproof. It is splash proof for everyday use, only when the charging & sim card port doors are firmly closed. It is not suitable for showering, bathing, swimming or other similar water conditions. Care should be taken while washing your hands. For young children we advise removing […]
This product is guaranteed by the manufacturer for a period of 1 year from the date of purchase. This guarantee does not cover defects arising from accidental damage, misuse or wear and tear and is available only to the original purchaser of the product. This does not affect your statutory rights. Please contact us at […]
This error message indicates that your mobile phone does not have a data connection – neither a mobile data connection nor a Wifi connection. Please check the data connection on your mobile phone to ensure you have coverage. If this error occurs while using a Wifi network please turn off Wifi in your phone settings […]
No, our App is not designed for Windows phones and does not work on BlackBerry devices. There may be some Android mobile phones that conflict with Android Apps including our App.
When you receive your watch, you must first subscribe on our website for your monthly subscription which provides you with 60 minutes talk time, all the location data and no roaming charges within 31 European countries. If you have not subscribed, your sim card will be deactivated and the watch will not work. Please contact us […]
To set the correct time and date on the watch, Press the Watch Settings icon to enter the watch settings page, Tap on watch time and click Complete
On the map screen, press on the antenna icon to the left of the address bubble and a message will appear confirming if the watch is on GPS or LBS
Please check that the watch is charged, is powered on and showing the correct time. To “Power On” the watch, simply press the White SOS button for about 3 seconds, until WatchOvers appears on screen.