Category: Troubleshooting

Vodafone have made changes to their system with the result that Vodafone customers are currently unable to call their watches.   If you are a Vodafone customer and are affected by these changes, please contact Vodafone to register the fault. Your watch can make outgoing calls, so the calling and SOS functions are working correctly and […]

When the watch shows “pairing” and a shaking hand appears on your watch screen, you have pressed and held down the voice message button on the left hand side of the watch. This is a function on the watch which allows two Assure watches to become “friends” by shaking both watches at the same time […]

Firstly check that the watch is charging when you have it plugged in. Press the  SOS button once to light up the screen and you should see the battery charging symbol. This is to ensure there is no problem with the charging cable or the socket you have it plugged into. Next hold the SOS […]

Please reboot your watch to clear this message. To reboot your watch press the reboot button with a pin. The reboot button in located in a small hole just above the USB charging port.  Once you press the button, power on the watch by holding the SOS button for about 3 seconds.  It may take […]

Tap on the Contact Name box after the name and the keyboard will appear on screen. The Complete option will then appear on the top of the screen.

The App must be set to allow messages or notifications on your phone screen. When you download the App first, you should click “OK” to allow notifications in order to receive alerts & notifications for SOS calls, GeoZone breaches and low battery. If the notifications are not appearing on your phone screen; Go into settings […]

There can be a number of reasons why you cannot call the watch, please check the following; Check in your mobile phone settings that you do not have your Caller ID blocked. The number you are calling from must be added as a contact in the App. Only numbers in the app can call the […]

There can be a number of reasons for this. Firstly please ensure your mobile data is turned on. Please go into the settings for our app on your phone and change the setting so the phone alerts are on (we cannot advise the exact way to change these settings as each phone is different). This […]

Please check that you have downloaded the correct app for your watch as we have a number of different apps. Your watch can only be added to the correct App. If you are still having problems adding your watch, please contact support@watchovers.com    

If you need to remove the sim card, power off the watch using the reboot button and remove the Watchovers sim card by pushing in the sim card. The sim card will spring back but you may need a tweezers to carefully pull the sim card out of the slot to avoid damaging the sim […]