My watch is showing pairing on the screen and a hand shaking?

When the watch shows “pairing” and a shaking hand appears on your watch screen, you have pressed and held down the voice message button on the left hand side of the watch. This is a function on the watch which allows two Assure watches to become “friends” by shaking both watches at the same time […]

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I have a charging issue, the watch will not charge

Firstly check that the watch is charging when you have it plugged in. Press the  SOS button once to light up the screen and you should see the battery charging symbol. This is to ensure there is no problem with the charging cable or the socket you have it plugged into. Next hold the SOS […]

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I am not getting message notifications on my phone screen?

The App must be set to allow messages or notifications on your phone screen. When you download the App first, you should click “OK” to allow notifications in order to receive alerts & notifications for SOS calls, GeoZone breaches and low battery. If the notifications are not appearing on your phone screen; Go into settings […]

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I cannot call the watch, what can I do?

There can be a number of reasons why you cannot call the watch, please check the following; Check in your mobile phone settings that you do not have your Caller ID blocked. The number you are calling from must be added as a contact in the App. Only numbers in the app can call the […]

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I am not receiving alert messages for my Geo Zones?

There can be a number of reasons for this. Firstly please ensure your mobile data is turned on. Please go into the settings for our app on your phone and change the setting so the phone alerts are on (we cannot advise the exact way to change these settings as each phone is different). This […]

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