Is the Assure watch-phone water proof?

No, the Assure watch-phone is not water proof. It is not suitable for showering, bathing, swimming or other similar water conditions. Care should be taken while washing your hands and ensure the charging port door is firmly closed. For young children we advise the watch should be removed while washing hands or other similar water […]

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Does the watch come with a UK or Irish sim card?

No it does not come with either a UK or Irish sim card.  The watch comes with a European ‘always roaming’ SIM card based in Spain with a Spanish mobile number. With our ‘always roaming’ Spanish sim card included, unlike a standard sim card, they use any 2G mobile network available, enabling the watch to get […]

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Can I change the sim card and use my own pay as you go sim card?

Unfortunately, there is no guarantee that all of the features of the Assure watch will function with a sim card other than the one that we provide. Therefore, the Assure watch is now only available to buy with our pre-fitted sim card and we can only provide support for the Assure watch using our sim […]

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Alert Notifications / Message Centre

The Watch will send Alert messages automatically to Administrators of the watch, through the WatchOvers App on their mobile phone such as when the battery is low, if an SOS call has been made or if the wearer breeches a Geo-Zone. Notifications / Message Centre To view your notifications, Press the Message centre icon on the main […]

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Will I get an alert when I am close to my 60 minutes Talk Time limit?

There is no facility to track the 60 minutes. We do allow some flexibility initially on each 60 minutes reached but where the limits continue to be exceeded, we require either a top up for additional minutes or the automated suspension of the sim card in your watch is implemented until we receive your next subscription payment on the […]

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