If you have not received the verification code, please check your Junk email folder. If the code has timed out or the email is not in your Junk folder, please start the registration process again using email registration and when you get the message that the verification code has been sent, check your Junk mail […]
Category: Getting Started
What contact numbers can I add to the watch?
You can add any mobile and landline numbers to the watch as contact numbers. The watch will also accept 999 as a contact number but we would advise that 999 would not be suitable for a young child or any person who may make calls by accident. You should check with your local emergency service […]
Watch does not exist?
We have 2 App, one for our Liberty watch and one for our Assure watch. You must download the App for your watch as the watch will only pair with the correct App. For the Liberty watch on your smartphone search and download the “WatchOvers Liberty” app and for our Assure watch search and download […]
How do I add the watch mobile number country code?
When adding the watch, the watch mobile number is added with the international country code of the watch sim card such as +34 in the Country and area box and add the rest of the watch mobile number without the +34 in the 2nd box. The Country and area code is the code for the sim card […]
Where can I find the watch mobile number?
The watch mobile number is printed on the side of the box.
How long should I charge the watch for when I receive it first?
To protect the battery, please charge the watch for at least 12 hours for the 1st three charges. Always use the USB cable provided and a CE approved USB charger plug with an output: 5.0V-1.0A, to avoid irreparable damage.
How is my subscription payment made each month?
All payments are handled by the payment company, Stripe, who manage all credit card details securely. Simply complete the short subscription form on our Subscribe page using your credit card and adding your watch mobile number, and your subscription payment is set up. Your subscription will then be charged automatically each time. There are no detailed […]
I bought the watch and it has stopped working?
When you receive your watch, you must first subscribe on our website for your monthly subscription which provides you with 60 minutes talk time, all the location data and no roaming charges within 31 European countries. If you have not subscribed, your sim card will be deactivated and the watch will not work. Please contact us […]
Do you have a Quick Set-up Guide/Manual for the Assure Watch?
Click on the link below for our 6 Step Quick Set-up Guide and our Users Manual 6 Step Quick Set Up Guide Assure 30 05 18 Assure User’s Manual 30 January 2018
Do I need a PayPal account?
No, you can purchase without having to register a PayPal account, just choose the “Pay with Credit/Debit” card option.