I am not getting message notifications on my phone screen?

The App must be set to allow messages or notifications on your phone screen. When you download the App first, you should click “OK” to allow notifications in order to receive alerts & notifications for SOS calls, GeoZone breaches and low battery. If the notifications are not appearing on your phone screen; Go into settings […]

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What Countries can I travel to with my watch and what countries are included in my subscription for Calls and Data

Our monthly subscription covers calls and data in the following 31 countries:- Austria , Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom. We cannot guarantee that all features of […]

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I have not received the verification code when registering?

If you have not received the verification code, please check your Junk email folder.  If the code has timed out or the email is not in your Junk folder, please start the registration process again using email registration and when you get the message that the verification code has been sent, check your Junk mail […]

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Will the watch work in America / the USA?

As both watches, the Liberty and the Assure, use 2G and 2.5G networks, they are not guaranteed to work in USA as some American mobile networks have stopped using 2G and 2.5G networks.  American mobile networks are changing to 3G and 4G networks only. The location data may not be sent to your app in […]

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I cannot call the watch, what can I do?

There can be a number of reasons why you cannot call the watch, please check the following; Check in your mobile phone settings that you do not have your Caller ID blocked. The number you are calling from must be added as a contact in the App. Only numbers in the app can call the […]

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