Does the watch come with a UK or Irish sim card?

No it does not come with either a UK or Irish sim card.  The watch comes with a European ‘always roaming’ SIM card based in Spain with a Spanish mobile number. With our ‘always roaming’ Spanish sim card included, unlike a standard sim card, they use any 2G mobile network available, enabling the watch to get […]

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Can I change the sim card and use my own pay as you go sim card?

Unfortunately, there is no guarantee that all of the features of the Assure watch will function with a sim card other than the one that we provide. Therefore, the Assure watch is now only available to buy with our pre-fitted sim card and we can only provide support for the Assure watch using our sim […]

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I bought the watch and it has stopped working?

When you receive your watch, you must first subscribe on our website for your monthly subscription which provides you with 60 minutes talk time,  all the location data and no roaming charges within 31 European countries.  If you have not subscribed, your sim card will be deactivated and the watch will not work. Please contact us […]

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