To set the correct time and date on the watch, Press the Watch Settings icon to enter the watch settings page, Tap on watch time and click Complete
On the map screen, press on the antenna icon to the left of the address bubble and a message will appear confirming if the watch is on GPS or LBS
Please check that the watch is charged, is powered on and showing the correct time. To “Power On” the watch, simply press the White SOS button for about 3 seconds, until WatchOvers appears on screen.
For security reasons we do not have access to your passwords in a format that we can retrieve manually. If you have forgotten your password, click Password reminder on the login screen and your password will be emailed to you. We advise that once you have received your password by email, log into your account […]
To Add or change a photo in the App; Go to the Main App screen Click on the face of the watch you wish to change to enter the User Info page Press on the face again on this screen and choose Gallery to choose a photo from your phone or choose Take pictures to […]
There is no flight mode option on the Assure watch phone. You can simply power off the watch when going on a flight by gently pressing a pin into the reset pinhole located just above the the USB charging port. Or you can click on Watch Settings in the App and select Power of the watch remotely. […]
If you are unable to call your watch and are receiving a message on your phone “Conditional Call Forwarding Active”, this is due to the settings within your phone. Call forwarding is a setting on most mobile phones. The message appears to let you know that call forwarding is active on the phone. It usually […]
To transfer the administration rights to another person, click on Family List and click on the Settings Wheel Icon. Click Delete the watch option. If the person already has the watch added to their account you will see their details on screen and you can select them to transfer the rights. If you are the […]