I have forgotten the password for my account, what do I do?

For security reasons we do not have access to your passwords in a format that we can retrieve manually. If you have forgotten your password, click Password reminder on the login screen and your password will be emailed to you. We advise that once you have received your password by email, log into your account […]

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How do I add a photo of my loved one in my app?

To Add or change a photo in the App; Go to the Main App screen Click on the face of the watch you wish to change to enter the User Info page Press on the face again on this screen and choose Gallery to choose a photo from your phone or choose Take pictures to […]

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How do I turn on flight mode during a flight?

There is no flight mode option on the Assure watch phone.  You can simply power off the watch when going on a flight by gently pressing a pin into the reset pinhole located just above the the USB charging port. Or you can click on Watch Settings in the App and select Power of the watch remotely. […]

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Message on my phone “Conditional Call Forwarding Active”.

If you are unable to call your watch and are receiving a message on your phone “Conditional Call Forwarding Active”, this is due to the settings within your phone. Call forwarding is a setting on most mobile phones.  The message appears to let you know that call forwarding is active on the phone. It usually […]

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How do I transfer Administration rights for my watch?

To transfer the administration rights to another person, click on Family List and click on the Settings Wheel Icon. Click Delete the watch option. If the person already has the watch added to their account you will see their details on screen and you can select them to transfer the rights. If you are the […]

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