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Help & Support Assure Watch
Features
(21)
Can I change to Geofence / Safe Zone setting from a circle to a Square or a rectangle?
The watch is showing 3 kilometers away from where it should be, how can I see the last GPS location?
What is watch silent times?
Shake‐Shake to make “Voice Message” friends
FAQs
(23)
How do I change card credit or debit card details for the subscription payment?
What Countries can I travel to with my watch and what countries are included in my subscription for Calls and Data
Will the watch work in America / the USA?
What is your returns policy?
Getting Started
(30)
I have not received the verification code when registering?
What contact numbers can I add to the watch?
Watch does not exist?
How do I add the watch mobile number country code?
The Assure Watch
(54)
What charging adapter plug should I use?
Can the volume be increased or decreased?
Can the Assure watch be used with a pacemaker?
The watch is showing 3 kilometers away from where it should be, how can I see the last GPS location?
Our App
(35)
How do I Edit or Delete a contact number in the App
How do I change the watch mobile number in the App?
Can I change to Geofence / Safe Zone setting from a circle to a Square or a rectangle?
Who will receive alert messages when the Safe Zones / Geo Zones boundaries are breached?
Troubleshooting
(29)
I cannot call the watch from my Vodafone number
My watch is showing pairing on the screen and a hand shaking?
I have a charging issue, the watch will not charge
I am getting a sim blocked message on my watch, what should I do?
