If you have lost the device mobile phone number and you have already subscribed, your subscription receipt will have your device number on it. If you cannot find your receive, please email firstname.lastname@example.org confirming the email address you used to subscribe. If you have not subscribed, email support with your device CID number which is on […]
The C E symbol is applied to our product to show that they conform with relevant EU directives regarding health and safety or environmental protection. Wikipedia CE Marking
Yes, the PetTrackie is RoHS compliant. RoHS bans placing on the EU market: new electrical and electronic equipment containing more than agreed-upon levels of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame retardants.
All phone numbers in the App should be setup using your international prefix such as 0044, 00353, 0033, 0049, 0039, 0034 etc. to ensure location data transfers when travelling to another country.
The Date and time must be set correctly on the device through the app so the messages and location times are shown correctly. To set the correct device Date and Time, Tap Device time, check the date and time are correct and tap Done. If the Date or Time is incorrect, Tap on the Date […]