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Help & Support PetTrackie
Features
(10)
What are the features of the PetTrackie?
How many pet tracker devices can add to my account
What Alert Notifications / Messages will I receive?
What is a Geo Zone or Geo Fence?
FAQs
(14)
How do I change card credit or debit card details for the subscription payment?
Is PetTrackie suitable for a cat?
How do I cancel my Subscription?
Is the PetTrackie waterproof?
Getting Started
(21)
How do I power on my PetTrackie device?
I am getting a message that the device does not exist?
How do I add the Device mobile number and country code?
Where can I find the Device mobile number?
The PetTrackie Device
(29)
Can I control who can add the device?
Safety & General Warnings
How do I pair the device to my App account?
How do I power off and on the device remotely?
Our App
(22)
I am getting a message that the device does not exist?
What version of iOS and Android is needed for the PetTrackie app?
Can I control who can add the device?
Safety & General Warnings
Troubleshooting
(16)
What charging adapter plug should I use?
Safety & General Warnings
What warranty is with the PetTrackie?
I am getting a “Device GPS Failed error”, how do I correct this?
Manuals
(1)
Do you have a Quick Set-up Guide & a Users Manual for the PetTrackie?
